Stereotypical

Nursing. School. Life.

NCLEX Practice Question of the Week

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Here is the weekly question posted on the NCSBN Learning Extension:

A client expresses anger when a call light is not answered within five minutes. The client demanded a blanket. A nurse should respond in which manner?

  1. “I apologize for the delay. I was involved in an emergency.”
  2. “Let’s talk. Why are you upset about this?”
  3. “I am surprised that you are upset. The request could have waited a few more minutes.”
  4. “I see this is frustrating for you. I have a few minutes so let’s talk.”

The correct answer is: 4 – I see this is frustrating for you. I have a few minutes so let’s talk.

Choice 1 is wrong because even though you apologize for not answering the bell quickly, the reason why sounds like it was made up. Making excuses is never good.

Choice 2 starts off right because the nurse wants to talk with the patient. It veers off when asking why the patient is upset. It can sound like the needs of the patient aren’t that important to the nurse.

Choice 3 would do nothing more than piss the patient off more. It should not be a surprise that the patient is upset. And no, that request could not have waited a few more minutes. If the patient needs you, the patient needs you.

Choice 4 is correct because it addresses the patient’s concern (I see this is frustrating for you). The second sentence (I have a few minutes so let’s talk) shows that the nurse has an interest in the patient and the offer of communication shows that the nurse wants to keep a good relationship with the patient.

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Written by stereotypicalone

January 16, 2010 at 01:59

Posted in NCLEX

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